“Save your strength for things that you can change — forgive the ones you can’t. You gotta Let It Go!”
Our frustration comes from believing that we are in control of Value and that customers are in control of Price. Quite simply, that is ‘bass-ackwards’.
Value — just like their worldview — is our Customer’s perception of it. Only, they determine the amount of Value they see in us and the Product, or Service, we provide to them.
Price — determined by the entrepreneur — is where we can make our mark on the world, by Riding for the Brand. Although chic in our business terminology, a Brand is multifaceted in design and purpose.
What is ours?
From the earliest days of cowboys in Montana, brands marked possession, of cattle, mostly. Yet the ranch brand was found above entryways, chiseled into fence posts, worn on belt buckles, and otherwise displayed to the world.
Are we so bold?
When brands are applied to the hide of cows and horses, there is pain — to the animal and to the cowboy. Hair is burnt, skin is scarred, and the cowboy grits his teeth to apply the mark artfully. It is a permanent relationship between him and the animal.
Are we as caring?
Before the application of Price, there has to be a Vision. One which is crystal clear in communicating: Why we are in business, What we represent, Who we want to serve, How we intend to do it, Where our boundaries are, and When we intend to begin
— Riding for the Brand.